Road Runner Driver Services (ABN 46 116 499 723) respects your privacy. This policy explains what personal information we collect, why we collect it, and how we look after it.
What we collect
When you register your interest, make an enquiry or book a trip, we may collect:
- your name, phone number and email address
- pick-up and destination addresses, and appointment and discharge times
- details you choose to share so we can assist you, such as whether a carer will travel with you or you use a walker
- billing details needed to issue a tax invoice
We only ask for what we need to arrange and provide your transport.
How we use it
- to respond to your enquiry and contact you about bookings
- to plan and provide your trip
- to issue tax invoices and keep business records
- to meet our legal and regulatory obligations
We do not sell, rent or trade your personal information, and we do not use it for unrelated marketing.
Who we share it with
We share information only where it's needed to provide our service, for example with your plan manager, case manager or insurer if you ask us to, or where required by law. Website enquiries are received through our website host's secure form service, which may store data on servers outside Australia.
Website analytics
Our website uses Google Tag Manager and Google Analytics to understand how visitors use the site, such as which pages are viewed and how people find us. This uses cookies and collects general information like your browser type, device and approximate location. It does not identify you personally, and we don't use it for advertising. You can block these cookies in your browser settings, or opt out at tools.google.com/dlpage/gaoptout.
How we protect it
We take reasonable steps to keep your information secure and to protect it from misuse, loss and unauthorised access. Information we no longer need is deleted or securely destroyed.
Accessing or correcting your information
You can ask to see or correct the personal information we hold about you, or ask us to delete it, at any time. Contact us using the details below.
Questions or concerns
If you have a question or concern about privacy, please contact us at adam@roadrunnerdriverservices.com.au or call or text 0407 464 371. We'll respond as soon as possible. You can also contact the Office of the Australian Information Commissioner at oaic.gov.au.